Terms and Conditions
Terms of Service
1. Service Overview
The Service enables sellers to:
Manage and fulfill orders
Automate shipment tracking, RTO/NDR workflows, and delivery coordination
Reconcile freight and Cash-on-Delivery (COD)
Generate analytics for logistics performance
Zippyy accesses and processes marketplace and seller data solely to provide authorized logistics, shipment, and operational services.
2. Delivery Management Service
This Agreement provides Customers with access to an internet-based delivery management software platform, APIs, dashboards, and mobile applications (collectively, the “Service”) as specified in an Order or online subscription.
3. Use of Service
a. Trial
If the Customer is using the Service under a trial, the Service is provided “AS IS.”
Data may be deleted at the end of the trial unless the Customer converts to a paid account.
b. Customer-Owned Data
All data uploaded, transmitted, or generated by the Customer remains the property of the Customer (“Customer Data”).
The Customer grants Zippyy a limited, non-exclusive right to process Customer Data solely to provide the Service.
Customers may export Customer Data as permitted by Service functionality.
c. Contractor and Employee Access
Customers may permit employees and contractors (including third-party logistics providers) to access the Service solely for the Customer’s benefit. Customers remain responsible for their compliance.
d. Customer Responsibilities
The Customer:
Must keep credentials secure
Is responsible for all activity in its account
Must notify Zippyy of unauthorized access
Must use the Service in compliance with applicable law and documentation
e. Privacy
Customer agrees to Zippyy’s Privacy Policy, which is incorporated by reference and may be updated periodically.
f. API Usage
Zippyy may limit or suspend API access for excessive, abusive, or non-compliant usage. APIs are provided “AS IS.” Zippyy may modify APIs with reasonable notice.
4. Beta Releases
Beta features are provided “AS IS” and “AS AVAILABLE” with no warranties. Use is entirely at the Customer’s risk. Zippyy may discontinue Beta features at any time.
5. Service Level & Warranty
a. Limited Warranty
Zippyy will use commercially reasonable efforts to maintain Service availability. Features may evolve but will not materially degrade during a paid term.
b. Exclusive Remedy
Service credits (or refunds if not renewed) are the Customer’s sole remedy for SLA failures.
c. Disclaimer
EXCEPT AS EXPRESSLY STATED, ZIPPYY DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
6. Payment Terms
Customers must pay invoices within agreed timelines. Late payments may incur interest, suspension, and recovery actions as detailed in Section 15.
7. Confidentiality & Data Security
Zippyy and the Customer agree to mutual confidentiality obligations.
Zippyy implements:
Encryption in transit and at rest
Role-based access controls
Monitoring and breach response procedures
Data Breach Notification
Zippyy will notify the Customer within two (2) business days of confirmed unauthorized access and cooperate fully in remediation.
8. Amazon & Marketplace Data Compliance
a. Marketplace Data
Where authorized by the Customer, Zippyy may access marketplace data (including Amazon SP-API data) strictly to provide logistics and fulfillment services.
b. Restrictions
Zippyy:
Does not sell, rent, or monetize marketplace data
Does not use data for advertising or profiling
Retains data only for permitted durations
c. Roles
The Customer is the data controller
Zippyy acts solely as a data processor
9. Zippyy Intellectual Property
All software, workflows, UI, and technology remain the exclusive property of Zippyy.
The Customer may not:
Reverse engineer
Resell or sublicense
Build competing products
Abuse or disrupt the Service
10. Restricted Data Access (RDA)
Zippyy enforces:
Least-privilege access
Multi-factor authentication (MFA) for privileged users
Encryption standards (TLS 1.2+, AES-256)
Audit logging
Restricted data is accessed only when required and retained only as permitted.
11. Prohibition of Counterfeit Products
Customers must not ship counterfeit goods.
Violation may result in:
Immediate suspension or termination
Reporting to authorities
Withholding of settlements
Customer indemnifies Zippyy against all claims related to counterfeit activity.
12. Term & Termination
This Agreement continues until terminated.
Zippyy may suspend or terminate for:
Non-payment
Legal violations
Policy breaches
Customer Data may be exported within 60 days post-termination.
13. Liability Limitation
ZIPPYY IS NOT LIABLE FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES.
TOTAL LIABILITY IS LIMITED TO FEES PAID IN THE PRIOR TWELVE (12) MONTHS.
14. Payment Default & Recovery
Includes:
Seven (7) day grace period
Suspension of services
18% interest (or legal maximum)
Set-off against COD or credits
Legal recovery and blacklisting
Zippyy bears no liability for losses due to suspension for non-payment.
15. Dispute Resolution & Arbitration
Disputes shall be resolved by arbitration under Indian law.
Seat: Bangalore, India
Language: English
Courts in Bangalore retain jurisdiction where applicable
16. General Terms
Entire Agreement
No assignment without consent (except merger or acquisition)
Independent contractors
Survival of key clauses
Feedback may be freely used by Zippyy
17. Contact Information
Godash Solutions Private Limited
Hyderabad, Telangana, India
Email: support@godash.ai